Bilingual Client Success, Spanish & English

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Manage customer inquiries through phone, email, and chat according to standard operating procedures (SOPs).

• Utilize TCP’s tools including Microsoft Suite, Salesforce, ZOHO, and Hodu for daily tasks.

• Escalate and delegate issues to appropriate departments as necessary.

• Record, assess, and follow up on customer requests and their resolutions.

• Investigate and research to deliver accurate solutions.

• Update and maintain customer records throughout interactions.

• Meet key performance indicators (KPIs) regarding client-facing time, call quality, and occupancy.

• Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.

• Clarify charges, produce statements, and implement billing adjustments.

• Process service cancellations while applying retention strategies and resolutions.

• Complete training on cancellations and apply retention strategies as part of daily duties.

⛳️ Requirements

• Language: Must be fully bilingual/native in Spanish and English communication.

• Start Date: July 27, 2026.

• Technological Requirements: A dedicated home workspace is necessary; equipment details will be provided via email during the interview.

• Work Schedule: 5 days a week, 40 hours/week, with a 9-hour shift and a 1-hour unpaid break (09 AM to 09 PM Eastern Time) from Monday to Friday, and Saturdays after training.

• Knowledge: Familiarity with the United States credit industry, including credit cards, lines of credit, and personal loans.

• Customer-first orientation with an empathetic approach to their needs.

• Strong communication skills and a solution-oriented mindset.

• Eagerness to learn and familiarize oneself with TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading U.S.-based credit repair service provider.

• Full-time, permanent position.

• 100% remote work with a great work environment.

• Base salary of $5.5/hr or a minimum of $953/month.

• Paid training for one month, scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Opportunities for employee development, management training, coaching, and upskilling.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one year of employment.