Bilingual Client Success Agent, Spanish, English

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Manage customer inquiries through phone, email, and chat following established SOPs.

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily tasks.

• Escalate and delegate issues to the appropriate departments as necessary.

• Record, assess, and monitor customer requests and resolutions.

• Investigate, analyze, and deliver accurate solutions.

• Update and maintain customer records throughout interactions.

• Meet KPIs related to client-facing time, call quality, and occupancy rates.

• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.

• Clarify charges, create statements, and process billing adjustments.

• Manage service cancellations while implementing retention strategies and solutions.

• Complete training on cancellations and apply retention strategies as a regular part of responsibilities.

⛳️ Requirements

• Language: Fully Bilingual/Native in Spanish & English communication skills.

• Start Date: July 27, 2026.

• Technological Requirements: A dedicated home workspace is required; equipment details will be provided via email during the interview process.

• Work Schedule: 5 days a week, 40 hours/week, 9-hour shift with 1-hour unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday after training.

• Knowledge: Familiarity with the United States credit industry, including credit cards, lines of credit, and personal loans.

• Customer-first orientation with an empathetic approach to their needs.

• Strong communication skills and a solution-oriented mindset.

• Eagerness to learn and familiarize oneself with TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading US-based credit repair service provider.

• Full-time, permanent position.

• 100% remote work with a great work environment.

• Paid training: One month of paid training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development, management training, coaching, and upskilling.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one (1) year of employment.