Bilingual Client Care Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Deliver a supportive and professional experience that embodies the firm’s values.

• Assist with administrative duties related to client intake and communication.

• Keep precise records of all interactions and case details in Excel.

• Distribute digital agreements and ensure all necessary documentation is completed.

• Follow up with existing and potential clients to gather additional information.

• Politely redirect or refer individuals whose cases do not meet the established criteria.

• Assess and triage cases to determine eligibility and alignment with the practice focus.

• Address inquiries received through phone, text, and social media channels.

• Manage incoming intake calls and perform initial screenings of potential clients.

⛳️ Requirements

• 1-2 years of experience as an Intake Specialist or in customer service roles.

• Exceptional verbal and written communication skills in both English and Spanish.

• Strong critical thinking abilities to effectively assess and triage potential cases.

• High emotional intelligence to manage sensitive conversations with professionalism.

• Ability to remain empathetic, patient, and composed when interacting with distressed individuals.

• Strong judgment and decision-making skills.

• Detail-oriented with the capability to manage multiple inquiries at once.

• Professional demeanor with the ability to be warm, courteous, and assertive when necessary.

• Strong organizational skills and follow-up capabilities.

• Ability to work independently in a remote setting.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.