Bilingual Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Provide outstanding bilingual customer support through both inbound and outbound calls.

• Assist members by addressing inquiries, concerns, and resolving issues in a professional and compassionate manner.

• Investigate queries and deliver precise information while adhering to service level agreements (SLAs).

• Record customer interactions and resolutions in CRM and ticketing systems.

• Work collaboratively with internal teams to ensure prompt follow-up and high-quality member assistance.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (mandatory).

• At least 6 months of experience in a call center and customer service environment is required.

• Excellent communication and active listening abilities with a strong customer-centric approach.

• Familiarity with CRM systems, help desk software, and telephone technology.

• Capability to multitask and maintain professionalism in a dynamic and fast-paced setting.

🏝️ Benefits

• Health benefits.

• 401(k) employer matching.

• Flexible vacation policy.

• Educational assistance.

• Leadership and technical development academies.