Bilingual Benefits Call Center Representative

This is a fully remote position, open to applicants in Alaska, +18 more states.

📋 Description

• Provide assistance to customers by handling inbound calls related to employee and retiree annuity benefits.

• Help callers with inquiries regarding retirement, benefit information, and general questions about their benefits.

• Handle a consistent volume of calls while actively listening, navigating various systems, and delivering accurate and timely solutions.

⛳️ Requirements

• Proficiency in reading, writing, and speaking both English and Spanish.

• Previous experience in customer service and/or call center roles.

• Preferred background in healthcare, employer benefits, or retirement/annuity benefits.

• Strong keyboarding abilities and competence in navigating multiple systems.

• Exceptional verbal and written communication skills.

• Strong problem-solving capabilities.

• Ability to effectively multitask while managing a high volume of calls.

• Capability to adhere to guidelines and provide accurate information.

• Ability to work independently in a remote setting.

• High school diploma, GED, or college degree required.

• Successful completion of a background check is necessary.

• Must be at least 18 years of age.

🏝️ Benefits

• Health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick time.