Bi-lingual Support Specialist, English/Spanish

This is a fully remote position, open to applicants in Iowa, +5 more states.

📋 Description

• Address customer inquiries in both English and Spanish through phone, email, SMS, and chat promptly and professionally.

• Act as the primary contact for Spanish-speaking families and stakeholders, ensuring fair access to program support.

• Translate or assist in adapting communications and resources for customers from English to Spanish as required.

• Resolve customer issues and complaints, elevating complex cases when necessary.

• Provide precise information regarding the ESA and microgrant programs managed by Odyssey.

• Keep detailed records of customer interactions and transactions.

• Work collaboratively with team members to enhance processes and improve the customer experience for diverse communities.

• Engage in training and development opportunities to improve skills.

• Achieve performance goals and contribute to the team's objectives.

• Remain informed about company policies and product knowledge.

⛳️ Requirements

• Full professional fluency in both English and Spanish (written and verbal) is required.

• Experience with Zendesk or a comparable contact management system is essential.

• A minimum of 3 years of experience in a customer support position.

• Outstanding verbal and written communication skills in both languages.

• Strong problem-solving skills and a keen attention to detail.

• Customer-oriented with a positive attitude and a professional demeanor.

• Capability to work independently as well as part of a distributed team.

• Proficient in utilizing customer support software and tools.

• High school diploma or equivalent; additional education or certifications are advantageous.

• Preference will be given to applicants residing in Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and advancement.

• Flexible work environment and schedule.

• Engaging company culture that values diversity and inclusion.