Bi-lingual Pharmacy Tech Support, Call Center Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Deliver payment assistance solutions such as co-pay cards or vouchers.

• Act as the main point of contact for patients, pharmacies, and healthcare professionals using an Opus Health program.

• Provide initial support through telephone, email, fax, or other available communication methods.

• Rapidly evaluate user issues and offer first-level problem resolution.

• Document information specific to the resolution process.

• Promptly escalate unresolved issues to the appropriate department.

• Identify operational challenges and propose recommendations to management.

• Handle requests related to card activation, program eligibility, program benefit explanations, and troubleshooting submission rejections.

• Commit to working 40 hours per week under moderate supervision.

⛳️ Requirements

• High School Diploma or equivalent required.

• Experience as a Pharmacy Technician is mandatory.

• Must be HIPAA certified.

• Call center experience is necessary; a minimum of 3 years is preferred.

• Experience in processing medical claims is advantageous.

• Bilingual in English and Spanish is required.

• Must be able to work 40 hours per week.

• Candidates must reside in the same country where the job is based.

🏝️ Benefits

• Potential for conversion to a full-time employee at IQVIA.

• Incentive plans, bonuses, and/or other compensation may be available, depending on the role.

• Health and welfare benefits and/or additional perks may be provided.

• Equal opportunity employer.

• A diverse corporate culture that celebrates and rewards teamwork and inclusivity.