Bi-lingual Benefits Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily administrative assistance for the benefits programs across all Pyramid Global Hospitality locations.

• Manage and maintain ongoing benefits-related tasks while providing support and training for property HR Partners and associates.

• Offer exceptional customer service to all property HR teams, property associates, and Home Office staff concerning benefits inquiries, enrollment challenges, member doctor/facility situations, and more.

• Serve as the first point of contact for complex benefits issues, providing initial support and triage.

• Contribute to and occasionally lead specific training and educational sessions regarding the company’s benefit offerings.

• Coordinate with all benefit carriers, insurance brokers, and properties to ensure the effective functioning of Benefit Programs.

• Execute daily benefits administration tasks, which include, but are not limited to, dependent verification, evidence of insurability, data issues, Affordable Care Act (ACA) compliance, and COBRA administration.

• Work alongside Total Rewards Analysts to track and process all benefit invoices.

• Collaborate with Corporate Accounting to ensure proper billing for Hotels.

• Aid in educating new Home Office staff about benefit offerings.

• Support Hotel Due Diligence and Acquisitions.

• Undertake additional duties and responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent education/experience is required.

• Preferred: 1+ year of relevant HR and/or Benefits experience.

• Hospitality experience is preferred, but not mandatory.

• Strong preference for candidates who can speak and present in Spanish.

• Ability to excel in a fast-paced, constantly changing environment.

• Capacity to work effectively under pressure, manage multiple tasks, and meet tight deadlines.

• Experience with the Workday HRIS system is preferred.

• Strong written and verbal communication skills.

• Excellent customer service, problem-solving, and organizational abilities.

• Proficiency in Microsoft Office, especially Excel and PowerPoint, is required.

• Willingness to travel up to 20% based on business needs.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development