Benefits Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of a designated portfolio of benefits clients.

• Act as the main contact for inquiries related to benefits administration, system setup, and compliance.

• Efficiently address complex client issues while keeping clients updated on progress and expected resolution times.

• Foster strong collaborations with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to ensure seamless service delivery.

• Record all client interactions, actions taken, and resolutions in the case management system.

• Lead the specification and execution of benefits plan designs for renewals and new client additions.

• Ensure data integrity across all benefits systems, confirming the accuracy of enrollments, elections, rates, and system records.

• Serve as an expert in benefits administration and HRIS platforms.

• Enhance benefits systems through data analysis, workflow improvements, procedure documentation, and process enhancements.

• Oversee quality control and compliance with established procedures.

• Manage open cases to guarantee timely resolutions.

• Ensure precise triage, escalation, and follow-through on all inquiries.

• Identify recurring service challenges or usage patterns and propose solutions.

• Lead initiatives for service efficiency, automation possibilities, and continuous improvement efforts.

• Take initiative in professional development, stretch assignments, and special projects.

• Mentor and support Benefits Specialist I or junior team members when necessary.

• Actively contribute to departmental goals, quarterly objectives, and strategic initiatives.

⛳️ Requirements

• Bachelor’s degree preferred or equivalent experience in the field.

• Over 4 years of experience in benefits services or benefits administration.

• Strong experience with HRIS and benefits administration platforms.

• Advanced skills in Microsoft Office Suite (Excel, Outlook, Word).

• Excellent written and verbal communication abilities.

• Capability to make independent, sound decisions in a client-facing role.

🏝️ Benefits

• Health insurance coverage.

• Wellbeing programs available.

• Retirement plan options.

• Paid time off policy.

• Overtime compensation for non-exempt employees.

• Learning and development opportunities.

• Reimbursement for job-related expenses.

• Employee perks and discounts offered.