Benefits Reporting Specialist – Temporary

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Communicate insurance benefits to patients, including trial requirements and financial considerations.

• Assist patients and their care partners in understanding insurance coverage, eligibility, and financial options.

• Gather Out-of-Pocket Waivers and relay outcomes of financial assistance.

• Follow up with patients, caregivers, and SLPs to ensure comprehension and address any inquiries.

• Recognize customer needs and deliver timely, relevant solutions.

• Collaborate with cross-functional teams to enhance processes and the customer experience.

• Collect, analyze, and report Funding Team metrics to identify trends and boost efficiency.

• Maintain CRM accuracy, patient interaction records, benefits data, and documentation in accordance with company and HIPAA standards.

• Adhere to established departmental processes and procedures.

• Undertake additional duties and special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Basic understanding of Medicare, Medicaid, and commercial insurance.

• Capability to provide an exceptional customer experience.

• Proficient communication skills via email, phone calls, and text.

• Maintain a calm and professional demeanor when assisting customers.

• Ability to identify customer needs and offer timely, relevant information.

• Competence in reporting trends and customer feedback, along with recommending or implementing solutions.

• Strong communication abilities with both external customers and internal departments.

• Flexibility with workload, adaptability to change, and prioritization skills.

• Capacity to accommodate the needs of individuals with disabilities.

• An Associate's Degree or an equivalent combination of education and experience is preferred.

• Familiarity with HubSpot, Office 365, and Zoom is preferred.

• At least 1 year of experience in a healthcare-related setting is preferred.

• Ability to operate a computer with or without reasonable accommodations.

• Reliable internet access and a safe, productive home work environment.

• Authorization to work in the United States.

🏝️ Benefits

• Option to work remotely from home.

• Comprehensive benefits package.

• Competitive base salary.

• Inclusive and supportive work environment.

• Reasonable accommodations for individuals with disabilities.

• Opportunities to travel for company-related meetings and conferences twice a year.