Benefits Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the main point of contact for the benefits and leave of absence mailboxes; address Tier 2 questions concerning plan specifics, ID cards, and eligibility corrections; conduct personalized research to resolve intricate member issues.

• Oversee the intake and documentation processes for parental and sabbatical leaves; track timecards for employees on leave; execute manual pay calculations for FMLA and parental leave, including complex state-offset reconciliations.

• Assist with monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for prompt resolution.

• Manage the "Atlas" benefits portal and internal knowledge base; refresh FAQs and disseminate communication content; maintain ticket logs and compile monthly operational metrics for leadership review.

⛳️ Requirements

• High School Diploma or equivalent; a Bachelor’s degree is preferred but not mandatory if relevant professional experience in HR/Benefits operations is demonstrated.

• A minimum of 2 years of experience in Human Resources or Benefits administration within a dynamic, high-volume organization.

• Proven capability to handle multiple sensitive files simultaneously with a high level of accuracy and confidentiality, and to perform essential tasks, such as manual leave-pay calculations and high-volume inbox management.

• Strong numerical skills, particularly for calculating payroll adjustments and leave-pay offsets under tight deadlines.

• Agility & Adaptability: Ability to swiftly shift between diverse tasks—from monitoring timecards to managing escalated employee issues without losing attention to detail.

• Process Optimization: A proactive "builder" mindset with the ability to identify and suggest improvements for automating manual, repetitive workflows within HRIS or leave management systems.

• Technical: Familiarity with HRIS platforms (e.g., Workday, UKG, ADP) and specialized Leave Management software. Previous experience with UKG and UNUM is preferred but not essential.

• Analytical: Proficient in Excel for data comparison and payroll calculations.

• Compliance: Basic understanding of FMLA, ADA, and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy environment.

• Soft Skills: Outstanding empathy and a "white-glove" service orientation for employees experiencing sensitive life events.

🏝️ Benefits

• Flexible work schedules and the option to work remotely are available for many positions.

• Health, dental, and vision insurance coverage of up to 80% for employees, dependents, and domestic partners.

• Comprehensive time-off plan (21 days of PTO in your first year).

• Two paid volunteer days and 11 paid holidays.

• 12 weeks of paid parental leave for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistant Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to a 4% match.

• Stock options.

• And much more!