Benefits Call Center Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide assistance to customers by responding to inbound calls concerning employee and retiree annuity benefits.

• Aid callers with inquiries related to retirement, benefit details, and general questions about their entitlements.

• Handle a consistent volume of calls while actively listening, navigating various systems, and delivering accurate and prompt solutions.

⛳️ Requirements

• Prior experience in customer service and/or call center roles.

• Preferred experience in healthcare, employer benefits, or retirement/annuity benefits.

• Strong typing skills and ability to proficiently navigate multiple systems.

• Exceptional verbal and written communication skills.

• Solid problem-solving abilities.

• Capability to multitask effectively while managing a high call volume.

• Ability to adhere to guidelines and deliver precise information.

• Capacity to work independently in a remote setting.

• High school diploma, GED, or college degree required.

• Successful completion of a background check and drug screening.

• Must be at least 18 years of age.

🏝️ Benefits

• Health insurance coverage.

• Voluntary dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick time.