Veterinary Call Center Operator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage a multi-line phone system.

• Efficiently transfer calls with accuracy.

• Provide assistance in emergencies by promptly directing calls to triage personnel.

• Familiarity with extension numbers for reaching staff across the network.

• Utilize voicemail and paging systems effectively.

• Guide clients with directions to network hospitals.

• Resolve issues related to problem calls.

• Comprehend the appointment scheduling program for examinations and procedures.

• Respond to general veterinary inquiries about the hospitals.

• Assist clients in navigating and utilizing our website.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of ONE YEAR of successful experience in a Call Center or Medical facility is preferred.

• A minimum of ONE YEAR of successful experience in the Hospitality Industry is preferred.

• Exceptional communication skills are essential.

• Experience handling a call volume of over 80 calls per day is preferred.

• Ability to effectively multi-task.

• Must be proficient in computer usage; basic computer skills and the ability to learn new software are necessary.

• Fluent English language skills (both speaking and reading) are required for this position; proficiency in additional languages is a plus!

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) retirement plan.

• Employee Assistance Program (EAP).

• Paid Time Off for Sick Days.

• Vacation Days.

• Bereavement Leave.

• Disability and Life Insurance.

• Employee Pet Discount.