Benefit Customer Service Representative – Seasonal

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Assist clients with the enrollment process and updates to their health care and/or pension plans.

• Spend your day primarily on the phone, with opportunities to engage in chat and message center as you gain further experience.

• Deliver exceptional customer service in a remote work environment.

• Tailor your customer service approach to accommodate various communication styles and personalities while upholding professionalism and diplomacy during challenging calls.

• Protect confidential information (e.g., medical, health, financial, personal, etc.) with care and discretion, adhering to HIPAA and Data Privacy regulations as well as company data security protocols.

• Effectively simplify health and welfare and pension terminology, along with intricate plan details and processes, into clear explanations and instructions that customers can comprehend and act upon.

• Review and interpret client plan documents and online knowledgebase tools while gathering pertinent information to address requests/questions.

• Engage and collaborate with colleagues, supervisors, and other staff members in a respectful manner.

• Actively participate in team meetings and training sessions.

⛳️ Requirements

• Exceptional communication skills in English, both verbal and written, in a customer service context, ensuring grammatical accuracy.

• Ability to quickly evaluate member concerns and develop responses/resolutions using analytical and problem-solving skills.

• Capability to thrive in a structured environment – adhere to a set work schedule and breaks/lunches, follow established protocols, and meet standards of excellence.

• Strong attention to detail, multi-tasking abilities, and organizational skills.

• Proficient in Microsoft Office with the capability to manage multiple open computer windows while addressing inquiries via phone or instant messaging.

• Ability to work independently in a self-paced, self-motivated team setting.

• Comfortable operating in a virtual environment, which includes online training and interaction with Managers/Supervisors through chat.

• Ability to comprehend and follow both oral and written instructions.

• Capable of typing 30 words per minute.

• Experience in a customer service-related field is essential.

• High School diploma is required.

• An Associate or Bachelor’s degree is a plus.

• Familiarity with health and welfare and/or defined benefit pension plans is beneficial.

• Previous experience in a call center environment is preferred.

• Proficiency in reading, writing, and speaking Spanish is advantageous.

🏝️ Benefits

• WTW 401(k) Savings Plan.

• Employee Assistance Program (EAP).

• Commuter Accounts program.

• Any other benefits mandated by law.