Behavioral Health Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for BHCMs regarding daily operational and care delivery inquiries.

• Oversee team schedules, caseload allocation, and daily operations to guarantee consistent patient coverage.

• Assist BHCMs in managing complex patient situations, escalating issues to the Director of Behavioral Health and Chief Clinical Officer as necessary.

• Foster a culture of accountability, clinical excellence, and psychological safety within the BHCM team.

• Conduct regular check-ins with individual BHCMs to identify operational challenges and bolster team morale.

• Engage in regular shadowing sessions with BHCMs, delivering structured, real-time feedback on clinical delivery and documentation.

• Perform chart audits to evaluate documentation quality, adherence to care cadence, and accuracy of the registry.

• Recognize patterns in quality deficiencies and escalate systemic concerns to the Director of Behavioral Health.

• Aid in the implementation and adherence to updated clinical workflows and SOPs as established by the Manager of Education, Curriculum & Credentialing Registry Review Support.

• Participate in weekly registry review meetings led by the Sr. Manager of Psychiatry.

• Capture and follow up on action items from registry reviews, coordinating with BHCMs for timely execution.

• Monitor patient engagement according to clinical cadence guidelines and flag outliers for discussion during registry reviews.

• Act as an operational liaison between the BHCM team and clinical leadership, identifying workflow challenges and areas for enhancement.

• Assist in the onboarding process of new BHCMs in collaboration with the Director of Behavioral Health and Manager of Education, Curriculum & Credentialing.

• Contribute to the development and refinement of clinical operating procedures informed by daily team experiences.

• Help track BHCM performance metrics and provide insights to the Director of Behavioral Health for performance management initiatives.

⛳️ Requirements

• Current clinical licensure (LCSW, LPC, LMFT, or equivalent) in at least one of the states supported by Triplemoon.

• A minimum of 3 years of direct clinical experience in a behavioral health environment.

• Previous experience in a Collaborative Care Model (CoCM) or an integrated behavioral health setting is strongly preferred.

• Proven ability to offer peer coaching, feedback, or informal leadership to clinical peers.

• Excellent organizational skills and the ability to manage multiple competing priorities in a fast-paced, remote setting.

• Proficient in EHR systems and registry-based care management workflows.

• Experience in a supervisory, lead, or team coordination position is preferred.

• Familiarity with CMS documentation standards and billing-eligible encounter requirements under CoCM.

• Multi-state licensure or willingness to obtain licensure in additional states supported by Triplemoon.

• Experience with PHQ, GAD-7, PSC-17, or other standardized behavioral health screening tools.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive and collaborative work environment.

• Flexible working hours and remote work options.

• Access to continuing education and training resources.