BDC Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly deliver inquiries/messages intended for other sales staff and departments.

• Provide outstanding customer service within a fast-paced environment at a high-volume dealership.

• Answer incoming calls quickly and in a professional manner.

• Respond to incoming calls in a friendly tone while utilizing a multi-line phone system.

• Determine customer needs, clarify information, and direct inquiries to the appropriate department.

• Identify and escalate customer service concerns to supervisors when necessary.

• Adhere to scripts and procedures to guarantee the highest level of customer service.

⛳️ Requirements

• Minimum of one year of experience in customer service.

• A positive and enthusiastic attitude.

• Strong verbal and written communication skills.

• Self-motivated individual.

• Ability to maintain a positive demeanor.

• Proficient in computer usage.

• Capability to handle multiple tasks simultaneously.

• Solution-oriented problem solver.

• Focused on customer satisfaction.

• Quick and efficient work style.

• Ability to type at least 50 words per minute.

• Strong interpersonal skills and capacity to thrive in a team setting.

• Willingness to work in the US Central Timezone.

🏝️ Benefits

• Comprehensive training and development programs.

• Competitive salary and incentive opportunities.

• Health and wellness benefits.

• Opportunities for career advancement.