BCT – Full Time

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with customers in a proactive and professional manner.

• Address inquiries and provide information while surpassing customer expectations.

• Handle de-escalations for dissatisfied customers, ensuring all options are explored to meet their needs.

• Determine the root causes of inquiries by asking insightful questions to find the most effective solutions.

• Keep up-to-date with necessary product knowledge to offer exceptional service.

⛳️ Requirements

• BILINGUAL (Fluent in both English and Spanish or Creole)

• Demonstrated commitment to all of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship

• An impressive blend of quick thinking, high energy, passion, and persistence: resourcefulness

• Strong willingness to assist and take ownership of resolving customer issues

• Empathetic nature with active listening skills

• Exceptional verbal communication abilities: clear diction, appropriate tone, and proficient grammar

• Positive mindset and enthusiastic attitude

• A conscientious team player

• Motivated by achieving results

• Professional appearance and demeanor

• Reliable and consistent, with a proven record of good attendance

• Naturally inquisitive with a quick learning aptitude

• Ability to multitask effectively by reading, typing, and navigating applications while conversing with customers

• Previous experience in customer service/troubleshooting is preferred

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional development and growth

• Supportive and dynamic work environment