Banker

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver support to customers via phone, email, video, text, and chat

• Oversee open tickets by ensuring consistent and prompt follow-ups with all clients

• Execute contact and address modifications in line with established procedures

• Accurately and promptly handle stop payment requests

• Aid in daily callbacks for suspicious debit card transactions and manage Reg E Claims processing

• Resolve common debit card issues, order new debit cards, and perform card maintenance tasks

• Address online banking challenges such as lockouts, password resets, website navigation, and browser problems

• Support loan clients with fundamental inquiries

⛳️ Requirements

• Associate's degree or equivalent professional experience

• Intermediate level of computer proficiency

• Exceptional client service abilities and strong listening skills

• Basic knowledge of banking policies and practices

• Compliance with attendance regulations

• Outstanding organizational capabilities

• Capacity to manage multiple priorities with keen attention to detail

• High tolerance for stress

• Excellent verbal and written communication skills

• Strong interpersonal abilities

• Positive demeanor and willingness to learn

• Acknowledgment of all significant procedural updates in chats and emails

• Exhibit client dedication by exceeding expectations for every client

🏝️ Benefits

• 401k plan with corporate matching

• Medical and dental insurance

• Team member wellness program

• Life and disability insurance

• Paid holidays, paid time off, and vacation