Backup & Storage Engineer – Commvault, NetBackup, Veeam

This is a fully remote position, open to applicants in India.

📋 Description

• Provide Level 2 support for backup incidents, job failures, alerts, and service requests.

• Administer and troubleshoot enterprise backup solutions such as Commvault, Veritas NetBackup, Veeam, or similar tools.

• Investigate issues related to failed backups, missed schedules, agent problems, connectivity failures, and backup performance issues.

• Monitor the status of backup jobs, success rates, compliance with retention policies, and backup capacity.

• Execute approved requests for the restoration and recovery of files, virtual machines, and supported workloads.

• Assist with the configuration of backup policies, schedule modifications, client onboarding, and agent management.

• Validate the completion of backups and coordinate recovery testing along with disaster recovery activities.

• Escalate complex issues related to backup platforms and data protection risks to Level 3 Subject Matter Experts (SMEs).

• Administer and troubleshoot Storage Area Networks (SAN), Network Attached Storage (NAS), and associated enterprise storage infrastructure.

• Support activities related to storage provisioning, volume allocation, LUN mapping, zoning coordination, and filesystem capacity.

• Monitor storage utilization, capacity, performance, latency, and hardware alerts.

• Troubleshoot issues with storage connectivity, path failures, mount problems, and capacity-related incidents.

• Coordinate with Server, VMware, Database, and Network teams regarding storage-related issues.

• Assist with storage expansion, migration, maintenance, and authorized configuration changes.

• Monitor storage thresholds and identify capacity risks before they impact production services.

• Resolve incidents and service requests within established Service Level Agreements (SLAs).

• Adhere to ITIL processes for Incident, Problem, Change, and Request Management.

• Support the restoration of major incidents, conduct root-cause investigations, and implement corrective actions.

• Execute approved changes and verify service health following maintenance activities.

• Maintain runbooks, operational documentation, incident records, and shift handover notes.

• Collaborate with Level 1/Level 3 teams, as well as Server, VMware, Database, Network, Security, and Application teams.

• Assist with backup compliance reporting, capacity reporting, and ongoing service improvements.

• Ensure effective follow-the-sun handovers across APAC, EMEA, and NLAM regions.

⛳️ Requirements

• 3 to 6 years of experience in enterprise backup administration, storage operations, and infrastructure production support.

• Hands-on experience in enterprise backup and/or storage operations.

• Familiarity with backup platforms such as Commvault, NetBackup, Veeam, or equivalent.

• Knowledge of backup policies, schedules, retention, backup failures, and restore procedures.

• Understanding of SAN, NAS, storage provisioning, LUNs, zoning, and storage capacity management.

• Strong troubleshooting skills across backup agents, connectivity, storage paths, performance, and capacity.

• Knowledge of backup validation, recovery procedures, and disaster recovery fundamentals.

• Experience with enterprise monitoring tools and ServiceNow or similar IT Service Management (ITSM) platforms.

• Familiarity with ITIL processes for Incident, Problem, Change, and Request Management.

• Experience in SLA-driven enterprise production operations and 24/7 support.

• Ability to analyze logs, document findings, and effectively escalate complex issues.

• Vendor certifications in Commvault, Veeam, NetBackup, or enterprise storage platforms are preferred.

• Experience with Dell PowerStore/PowerMax, NetApp, Pure Storage, or similar technologies is preferred.

• Knowledge of VMware backup, database backup, and application-aware recovery is preferred.

• Familiarity with replication, snapshots, deduplication, and immutable backup concepts is preferred.

• Basic scripting knowledge in PowerShell, Python, or Shell is preferred.

• Experience with backup compliance, capacity forecasting, and disaster recovery testing is preferred.

🏝️ Benefits

• Dynamic environment with robust customer and partner networks.

• Culture that fosters innovation, collaboration, and continuous learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.