Back Office Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Set up and modify pricing, routing, rate plans, client products, and service configurations across internal systems.

• Verify configurations to guarantee precise service setup and billing.

• Manage operational requests, prioritize duties, and complete them within established deadlines.

• Collaborate with internal teams, clients, and various stakeholders to clarify requests and resolve issues.

• Keep accurate task documentation and adhere to internal procedures.

• Escalate complex or critical issues and seek clarification when instructions or requests are ambiguous.

⛳️ Requirements

• Excellent attention to detail and the ability to maintain focus on repetitive or intricate tasks.

• Proficient in English at a B2 level or above.

• Practical skills in Excel or Google Sheets, including data entry, updates, tables, and fundamental spreadsheet functions.

• Quick learner of new platforms, systems, and technical processes.

• Capability to handle a large volume of tasks while following step-by-step instructions.

• Responsible and adaptable work ethic.

• Strong communication skills.

• Experience in telecom, back office, or operational support is a plus.

• Familiarity with service configuration platforms, databases, or other technical systems is advantageous.

🏝️ Benefits

• Mental health programs.

• Comprehensive medical insurance.

• Sports card.

• Friendly atmosphere.

• Mentorship.

• Variety of bonuses and corporate gifts.

• Free educational events and courses.

• English classes with native speakers.

• Professional development opportunities.

• Option for remote, office-based, or hybrid working formats.

• Team-building activities.