AVP, Strategic Partner Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee SentinelOne’s collaboration with a key global services partner.

• Manage the joint operating plan, roadmap, and conduct regular partnership evaluations.

• Relay updates on partnership progress, decisions, and risks to executives.

• Lead a team dedicated to customer experience, service quality, and technical validation.

• Establish operational rhythms, collaborative decision-making, and issue resolution across both entities.

• Recruit and mentor leaders while fostering a culture of accountability, transparency, and measurable outcomes.

• Guarantee that customers have a designated SentinelOne representative from the proof of value through onboarding, deployment, ongoing service, and renewal phases.

• Set customer experience standards and service-level expectations.

• Utilize metrics and scorecards to monitor service quality and promote continuous improvement.

• Manage senior customer escalations, ensuring timely resolution and sustainable corrective measures.

• Collaborate with Product, Engineering, and technical teams to enhance platform and service readiness.

⛳️ Requirements

• A minimum of 15 years of leadership experience in enterprise Customer Experience, cybersecurity services, managed services, technical operations, or strategic technology partnerships.

• Leadership background in cybersecurity, MDR/MSSP, managed SIEM, incident response, or enterprise professional services.

• Demonstrated ownership of a complex global delivery, service-provider, or strategic partner relationship.

• Experience in launching or scaling partner-led delivery models while maintaining customer trust.

• Proven ability to build and develop senior cross-functional teams and influence organizations beyond direct reporting lines.

• Strong executive judgment in critical customer escalations and navigating ambiguous delivery challenges.

• Proficient in partner management, service delivery, SLA/SLO management, and continuous-improvement initiatives.

• Commercial fluency encompassing renewals, delivery capacity, and customer outcomes.

• Capability to translate strategy into actionable operating plans, leverage metrics for decision-making, and communicate effectively with C-level stakeholders.

• Understanding of enterprise cybersecurity and the journey from technical validation and implementation to managed services and renewals.

• Familiarity with SentinelOne Singularity, endpoint security, AI SIEM, threat hunting, and regulated or large-enterprise customer environments.

🏝️ Benefits

• Restricted Stock Units (RSUs)

• Employee Stock Purchase Plan (ESPP)

• Flexible time off

• Paid company holidays and paid sick time

• Gender-neutral parental leave

• Grandparent leave

• Medical, dental, and vision coverage

• 401(k) retirement plan with company match

• Life and disability insurance

• Health and dependent care FSA

• Voluntary benefits (hospital, accident, critical illness)

• Employee Assistance Program (EAP)

• ARAG pre-paid legal

• Nationwide pet insurance

• Cancer Care program

• Global business travel medical insurance

• Home office allowance

• Mobile phone reimbursement

• Wellness coach

• Wellness/gym reimbursement

• Fertility coverage

• Adoption & surrogacy reimbursement