Auxiliar Administrativo – Turismo

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Providing support to clients;

• Checking pending and completed bookings in RD Station;

• Monitoring and addressing demands in the queue;

• Locating booking entries;

• Reviewing and analyzing invoices with discrepancies;

• Investigating and resolving suspicious cases;

• Identifying and correcting errors in airline ticket and car rental issuances;

• Maintaining the Power BI Bancorline report;

• Handling cancellations, refunds, rebookings, and modifications;

• Booking and issuing seats in case of errors, if the client cannot book directly with the airline;

• Issuing checked baggage in case of errors, if the client cannot book directly with the airline;

• Correcting names on tickets and reservations;

• Splitting reservations as per client requests;

• Researching cases, negotiating with clients, and formalizing agreements;

• Processing refunds, cancellations, modifications, and adding services;

• Reissuing airline tickets;

• Recording changes in vehicle rentals.

⛳️ Requirements

• Completed High School education;

• Previous experience in customer service, preferably in the travel or tourism sector;

• Familiarity with reservation management platforms, such as RD Station, Power BI, and customer service queue control systems (e.g., AZUL queue);

• Knowledge of processes related to the issuance, rebooking, cancellation, and refund of airline tickets and car rentals;

• Basic understanding of financial analysis for reviewing entries and invoices;

• Experience in fraud resolution and controlling operational errors in the issuance of airline tickets and rentals;

• Proficiency with reports and analytical tools (Power BI or similar);

• Knowledge of extrajudicial processes (research, negotiation, and formalization of agreements).

🏝️ Benefits

• Attendance Bonus: Three days off per year for you to enjoy as you wish;

• Education Assistance: A real incentive for your growth! Coverage of 50% for courses aimed at your development, available after one year with the company;

• Home Office Assistance: An additional monthly amount to help with remote work costs;

• Childcare Assistance: Extra support for those with children up to 6 years old;

• Christmas Basket: At the end of the year, receive a special bonus to celebrate with family;

• Health Plan: National coverage with co-participation;

• Dental Plan: Smile without worry! Comprehensive plan for your oral health care;

• Private Pension: The company contributes alongside you to ensure more financial security;

• Life Insurance: Peace of mind for today and tomorrow. Protection to live with more ease and security;

• TRIB PASS – Leisure and Tourism Platform: Discover amazing experiences more easily. Bancorbrás subsidizes 50% of the subscription, and you enjoy the rest;

• Food/Meal Voucher (Caju Card): Granted for each working day with wide acceptance. You choose how to use it: for purchases or daily meals;

• Wellhub (Gympass): Movement, health, and well-being! Access to thousands of gyms through the most complete physical activity platform.