Automotive Training Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the complete client implementation process: Manage the entire implementation journey for both new and existing clients, adhering to established protocols, project timelines, and documentation to ensure a high success rate.

• Facilitate business process enhancements: Offer guidance and best practice suggestions to clients during the implementation phase to promote strong adoption and long-term success with our software solutions.

• Act as the main client liaison: Serve as the primary point of contact for clients throughout the implementation phase and for specific clients after implementation is complete.

• Prepare compliance reports: Regularly compile and submit compliance documentation to ensure alignment with internal policies and industry standards.

• Function as a trainer and mentor: Be a knowledgeable resource for clients, providing continuous training, support, and coaching to help them fully leverage the value of 700Credit products.

• Address client concerns: Investigate and resolve client issues directly or assist in navigating complex challenges to secure effective resolutions.

• Aid in product launches: Assist with the launch of Affiliate and 700Credit products, including follow-up after launch with clients and affiliates to assess and enhance the customer experience.

• Promote team success: Actively contribute to the overall effectiveness of the Implementation team in a positive and supportive manner.

• Maintain records of client communications: Diligently document all client interactions and communications to keep comprehensive and current records.

• Inform clients of new product features: Ensure clients are updated on new product functionalities and enhancements, helping them understand and utilize these new capabilities.

• Deliver outstanding customer service: Guarantee a consistently high standard of service for clients, fostering satisfaction and long-term loyalty.

• Identify cross-sell opportunities: Collaborate closely with the sales team to recognize and create cross-sell opportunities that introduce additional products and services to current clients.

⛳️ Requirements

• Must reside in the FL or GA region

• Strong familiarity with the automotive sector

• Minimum of 2 years' experience in a customer service or account management position

• Excellent organizational skills with a keen eye for detail

• Outstanding phone etiquette and customer service skills

• Bachelor's degree preferred, or equivalent professional experience

• Willingness to travel as necessary

🏝️ Benefits

• Competitive compensation and benefits package