Automotive Technical Support Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Discover creative solutions to address various inquiries, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media to resolve their inquiries or issues.

• Deliver first-level, front-line technical support for consumers.

• Address technical challenges within a dynamic, customer-facing setting.

• Provide troubleshooting and issue resolution assistance related to client services and/or device-specific problems, including but not limited to WIFI and internet connectivity.

• Calmly strive to resolve and de-escalate any conflicts.

• Escalate interactions when deemed necessary and appropriate.

• Respond to requests for assistance and/or potential payment processing.

• Document all call-related information for auditing and reporting purposes.

• Offer feedback on call-related issues.

• Upsell when required.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 6 months of experience in technical support and customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Extensive health benefits including medical, vision, and dental coverage.

• Employee Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance.

• Pet insurance options.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.