Automotive Service BDC Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls and make outgoing calls.

• Determine the purpose of the customer's call, gather necessary information, and offer appropriate solutions.

• Utilize pre-prepared scripts for a variety of customer service inquiries.

• Employ best practices in customer service techniques to establish rapport and foster relationships with customers.

• Record all customer interactions in various dealership service scheduling systems.

• Participate in training sessions to stay current with skills and knowledge.

• Schedule appointments.

• Engage in outbound calling and texting initiatives.

⛳️ Requirements

• High school diploma or GED.

• Previous experience as an Automotive Business Development Representative or in a comparable position is preferred.

• Exceptional phone and verbal communication abilities.

• Knowledge of active listening techniques.

• Experience with Customer Relationship Management (CRM) software.

• Capable of performing well under pressure.

• Highly organized with the capability to prioritize tasks and manage time effectively.

• Bilingual candidates are preferred, but it is not a requirement.

🏝️ Benefits

• Performance-based bonuses.

• Competitive salary.

• Flexible work schedule.

• Opportunities for career advancement.

• Paid time off.

• Training and development programs.

• Overtime opportunities when available.

• Potential for career growth.