Automotive Flying Doctor Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Serve as the primary technical contact within the country.

• Organize the gathering, integration, and presentation of technical data and incident responses.

• Ensure that issues affecting the country are identified and resolved.

• Carry out both on-site and remote missions to expedite vehicle repair timelines and address intricate technical challenges.

• Assist service networks in achieving first-time-right repairs.

• Direct and guide the local Swift-Dealers team to ensure timely resolution of technical issues and enhance customer satisfaction.

• Improve cost efficiency and service outcomes.

• Act as the exclusive in-country technical liaison with the regional SSDS team to facilitate effective communication.

• Create detailed technical reports, incident summaries, and action plans; compile findings for various stakeholders.

⛳️ Requirements

• Hands-on experience in vehicle repair and diagnosis in the automotive industry.

• Demonstrated interaction with or collaboration with OEMs, importers, or dealer networks (direct or indirect experience preferred).

• Proven experience in coordinating cross-functional stakeholders and/or leading technical projects.

• Track record of resolving complex electrical or electronic faults and drivability issues utilizing OEM diagnostic platforms.

• Experience working with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple locations or markets.

• Familiarity with technical documentation, case reporting, and training or coaching technicians.

• Experience providing field support in Europe and familiarity with multiple brands is advantageous.

• Strong theoretical and practical knowledge of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems when applicable).

• Proficient in diagnostic methodologies (fault tree analysis, root cause analysis, guided diagnostics, software calibration/flash procedures).

• Skilled in interpreting and utilizing electrical wiring diagrams, service protocols, and OEM technical documents.

• Understanding of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).

• Proficient in using OEM diagnostic tools and equipment, such as wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as necessary.

• Competence in ECU programming, coding, and configuration; familiar with software update processes and secure gateway access.

• Advanced proficiency with multimeters, oscilloscopes, and measurement tools for signal tracing and verification.

• Ability to read and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).

• Strong technical writing skills: producing clear incident summaries, repair instructions, and knowledge articles.

• Proficient with standard IT tools (laptop diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).

• Customer-oriented and cost-conscious: balances quick resolution with quality and cost management.

• Problem-solving and analytical skills: organizes complex technical issues, identifies root causes, and defines practical corrective measures.

• Communication: delivers clear, concise verbal and written messages tailored to technicians, service managers, and engineering stakeholders.

• Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers.

• Training and knowledge transfer: capable of coaching technicians, providing on-the-job training, and creating useful knowledge articles.

• Organizational skills: plans missions, manages time, priorities, and case pipelines across various locations and markets.

• Flexibility and open-mindedness: functions in dynamic, multi-brand settings and quickly adapts to new tools, processes, and technologies.

• Initiative and independence: works autonomously in the field, escalating when necessary while driving cases to resolution.

• Attention to detail: ensures accuracy in diagnostics, documentation, and adherence to safety and quality standards.

• Resilience and stress management: maintains performance under time constraints and during complex or high-visibility situations.

🏝️ Benefits

• Employees have the option to work remotely.