Automation Support Engineer – NOC

This is a fully remote position, open to applicants in Spain.

📋 Description

• Assist in the daily management of Cerby’s automation platform, ensuring its reliability and optimal performance.

• Investigate and resolve failed automation executions by utilizing logs, browser tools, and internal dashboards.

• Work collaboratively with engineering and support teams to address automation challenges and escalate issues when necessary.

• Proactively monitor alerts and automation queues to identify and rectify errors and delays.

• Evaluate and modify XPath, selectors, or flow parameters to accommodate changes in application UI.

• Participate in automation testing and quality assurance processes.

• Maintain documentation of known issues, root causes, and resolutions within a support knowledge base.

• Track and respond to customer support tickets in accordance with established Service-Level Agreements (SLA).

• Engage in customer calls to gain a deeper understanding of their issues and provide effective solutions.

⛳️ Requirements

• 1–3 years of experience in automation support, QA, NOC, or IT operations.

• At least 1 year of experience with JavaScript (TypeScript is a plus), including coding, testing, debugging, and automation methodologies.

• Proven experience in troubleshooting web technologies (HTML/CSS) using developer tools in browsers.

• Strong analytical skills with the ability to work with logs, error traces, and system outputs.

• Familiarity with REST APIs and JSON.

• Excellent communication skills to interact effectively with both technical and non-technical stakeholders.

• Organized, process-oriented mindset with a keen attention to detail.

• Experience with monitoring tools (e.g., Datadog), version control systems (Git), and ticketing platforms (e.g., Zendesk, Jira).

• Capability to work both independently and as part of a distributed team.

• Willingness to be available for on-call or rotational support schedules.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities