Automation Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Tier 2 and Tier 3 technical support for automation solutions aimed at customers.

• Analyze and resolve complex automation challenges to guarantee platform stability and performance.

• Design, create, and implement automation workflows using the company’s low-code automation platform.

• Independently assess automation requirements, establish success criteria, and provide solutions.

• Utilize Python and automation tools to create efficient and scalable automation processes.

• Engage directly with customers to comprehend their requirements and ensure that solutions align with their expectations.

• Maintain communication with clients throughout testing, troubleshooting, and deployment phases.

• Collaborate with support and development teams to apply fixes in accordance with platform best practices.

• Recognize recurring issues and contribute to the knowledge base documentation and ongoing improvement efforts.

• Document solutions, enhance workflows, and suggest automation advancements.

• Work together with Automation Developers, Support Engineers, and Product teams.

• Provide coverage during US time zones while coordinating with global teams for continuous support.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics, or a related discipline.

• 2–5 years of experience in automation development or software engineering, ideally within low-code platforms.

• Proficient in constructing automation workflows and system integrations in low-code environments.

• Practical knowledge of Python or similar scripting languages utilized in automation solutions.

• Familiarity with the software development lifecycle (SDLC) and best practices in automation development.

• Understanding of API integrations and tools commonly found in the MSP ecosystem.

• Strong communication abilities and capacity to work effectively with customers in a support context.

• Excellent collaborative skills with cross-functional teams.

• Robust analytical thinking and problem-solving capabilities.

• Knowledge of Jinja2 templating.

• Experience with HTML/CSS and UI/UX principles.

• Exposure to environments focused on automation or low-code platforms.

• Familiarity with MSP tools and service delivery platforms.

🏝️ Benefits

• Fully remote work arrangement.

• Significant career growth opportunities.

• Chance to cultivate expertise in low-code automation, integrations, and platform engineering.

• Work with cutting-edge automation technologies used by global MSPs.

• Collaboration with international teams and clients.