Auto SCRA Operations Specialist, Principal Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Responsible for overseeing and executing the assigned SCRA process by performing and managing various reporting, auditing, and analytical tasks on a daily basis.

• Provide centralized management of the assigned SCRA process and conduct regular risk assessments of the process.

• Gather data and information through analytics and reporting to ensure transparency for leadership.

• Collaborate with SCRA team members and various COAF internal departments to address challenges in executing SCRA processes.

• Monitor and resolve process breakdowns, and prepare as well as present enhancements to leadership.

• Facilitate training for new hires and ongoing education, including side-by-side coaching and SCRA training for new employees.

• Comprehend the needs of internal and external customers to promote process enhancements.

• Engage in occasional outbound and inbound customer interactions to ensure compliance with processes.

⛳️ Requirements

• High School Diploma, GED, or an equivalent certification.

• A minimum of 3 years of experience in customer service or call center roles.

• At least 2 years of experience within the financial industry.

• A minimum of 1 year of proficiency in using Google Suite or Microsoft Office.

• Bachelor’s Degree or Military Experience is preferred.

• At least 2 years of experience in the auto finance sector is preferred.

• A minimum of 2 years of experience in compliance or risk management is preferred.

• At least 2 years of experience in process management is preferred.

🏝️ Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that promote your overall well-being.