Authorization Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage both inbound and outbound calls

• Deliver outstanding customer service

• Obtain authorizations for all State-funded/Medicaid-related agencies

• Follow up on any pending authorizations or pre-billing matters using websites or portals

• Conduct outbound phone calls, send emails, or faxes as necessary

• Perform data entry of client information into various portals as required

• Provide support to fellow team members whenever needed

• Scan documents as part of daily operations

• Report daily metrics along with any delays in deadlines to the Supervisor

• Ensure confidentiality of all information related to the Business office

• Carry out additional duties assigned by the Supervisor or Manager

⛳️ Requirements

• High School diploma and/or GED required

• 1-3 years of experience in a call center and/or customer service role is necessary

• At least 1 year of experience in the billing or office segment of the healthcare industry

• Proficient in MS Word, Excel, and Outlook

• Excellent verbal and written communication skills

🏝️ Benefits

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional development