Associate Technical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients to articulate requirements, perform needs analysis, establish project specifications, identify solutions, and implement recommendations.

• Act as the main point of contact between the company and clients, fostering rapport and relationships.

• Keep records and communication channels updated regarding project progress with clients and internal stakeholders.

• Relay customer feedback to the product development team.

• Address client inquiries or issues via phone or the internet concerning system configuration/setup, product functionality, and bugs/enhancements.

• Deliver product and technical support, handling complex questions related to functionality and product usage.

• Program updates to custom logic and revise system mappings/configurations as per specific requirements.

• Keep customers updated about the status and resolution of issues.

• Troubleshoot and resolve application issues reported externally.

• Conduct follow-up, testing, and troubleshooting as necessary.

• Appropriately refer issues to other departments and quality assurance teams.

• Uphold and promote a high-quality, professional, service-oriented image for the company.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Finance, or a related field.

• 1–2 years of experience in impact analysis, requirements gathering, and user acceptance testing.

• Proficiency in Microsoft SQL and Microsoft SQL Server Management Studio or equivalent tools.

• Experience in object-oriented programming or scripting, preferably in JavaScript and C#.

• Capability to create and modify queries to extract and update data utilizing IsNull, Coalesce, variables, unions, and joins.

• Strong writing, editing, interpersonal, and communication skills.

• Competent PC skills for testing, troubleshooting, call logging, and product configuration.

• Solid troubleshooting, problem-solving, and logical reasoning skills.

• Must have a passion for working with external clients.

• Enjoy teamwork and collaboration to review and discover effective solutions and resolutions.

• Professional appearance and presentation are required.

• Experience with Salesforce or a comparable support ticketing system is a plus.

🏝️ Benefits

• Culture of innovation, collaboration, and personal growth.

• Diverse teams encouraged to bring their whole selves to work.