Associate Team Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide technical support and effective oversight to Grade A colleagues and their associated hubs managing multi-track RTA claims valued between £100k and £1M.

• The level of supervision will align with the firm's supervision framework, and the individual is expected to represent best practices.

• Deliver technical coaching and guidance to leads and AFE’s.

• Ensure efficient case progression to meet operational, financial, and client service performance goals in accordance with the firm's objectives.

• Assist colleagues in optimizing case planning and enhancing hub productivity.

• Conduct monthly technical one-on-ones with Grade A colleagues, facilitating reportable feedback to Technical Leads for actionable plans and business strategies.

• Identify and escalate any capability concerns to the Technical Lead and assist in the implementation of training, development, or support plans as necessary.

• Collaborate with QA and Technical Compliance and/or Technical Leads to mitigate risk.

• Participate in Billing Governance Forums as needed, providing technical submissions for team members.

• Ensure your team complies with the Minster Law Costs Process and offer technical costs support to fee earners.

• Work collaboratively with fellow Team Leaders, Team Managers, and Technical Leads to implement business changes, manage risks, and drive performance.

• Engage and contribute in forums addressing various technical issues, including peer reviews.

• Collaborate with the leadership team in achieving and implementing objectives.

• Hold team meetings and effectively communicate key messages.

• Submit monthly reports to the leadership team to optimize supervision.

⛳️ Requirements

• Admitted Solicitor, FCILEX with Rights to Litigate - 8+ years PQE.

• Experience in handling and supervising high-value Multi-Track personal injury (RTA – Car & Bike) claims.

• Familiarity with electronic case management systems (Proclaim preferred, but training can be provided).

• Proficient in IT skills, including Microsoft Word, Microsoft Teams, PowerPoint, and Excel.

• Passionate about coaching and engaging team members while reporting to technical leads.

• Ability to lead with integrity and respect diverse opinions from colleagues.

• Capability to adhere to company processes/guidelines and make informed decisions.

• Strong motivational skills to encourage colleagues and work effectively within a team, demonstrating robust supervisory abilities and the capacity to foster trust and confidence through self-awareness and high emotional intelligence.

• Credibility to operate and influence stakeholders at all levels.

• Demonstrate drive, urgency, and enthusiasm, with the ability to thrive in a dynamic environment.

• Take personal ownership, lead by example, and work collaboratively across functions with a unified business mindset.

• Excellent interpersonal and communication skills, both written and verbal, with an awareness of personal impact on others and an understanding of suitable communication channels.

• A natural organizer capable of establishing clear expectations for quality and measurement criteria.

• Act as a cultural ambassador by embodying our values and behaviors in all work activities.

🏝️ Benefits

• Comprehensive benefits package including health insurance and retirement plans.

• Opportunities for professional development and continuous learning.

• A collaborative and supportive work environment that values teamwork.

• Flexible working hours to promote work-life balance.