Associate Staff Engineer, Salesforce Sales & Service Cloud

This is a fully remote position, open to applicants in India.

📋 Description

• Writing and reviewing high-quality code

• Thoroughly understanding functional requirements and analyzing the client's needs within the project's context

• Ensuring that solutions comply with Salesforce best practices, governor limits, performance optimization, and scalability standards

• Participating in the entire development lifecycle, which includes requirements analysis, design, development, testing, deployment, and post-production support

• Collaborating closely with Business Analysts, Architects, QA teams, and Product Owners to deliver comprehensive solutions

• Serving as a trusted advisor by addressing functional and technical inquiries, recommending optimal solution strategies, and mentoring junior developers

• Supporting the planning and design of new solutions by aligning business requirements with Salesforce Health Cloud architecture and best practices

• Envisioning the overall solution for specified functional and non-functional requirements, and defining the technologies, patterns, and frameworks necessary to achieve it

• Determining and implementing design methodologies and toolsets

• Facilitating application development by coordinating requirements, schedules, and activities

• Leading and supporting User Acceptance Testing (UAT) and production rollouts

• Creating, understanding, and validating Work Breakdown Structure (WBS) and estimated effort for assigned modules/tasks, with the ability to justify them

• Addressing issues promptly and positively responding to setbacks and challenges with a focus on continuous improvement

• Providing constructive feedback to team members and establishing clear expectations

• Delivering scalable, high-quality solutions that meet performance, security, and compliance standards, including HIPAA requirements where applicable

• Assisting the team in troubleshooting and resolving complex bugs

• Proposing solutions to any issues identified during code/design reviews and justifying the decisions made

• Conducting Proof of Concepts (POCs) to ensure that proposed designs and technologies fulfill the requirements

⛳️ Requirements

• Total Experience: 4.5+ years

• Hands-on experience with Salesforce core platform (SFDC) capabilities

• Ability to customize Salesforce using Apex Classes, Triggers, Batch Apex, Scheduled Apex, and platform events

• Proficiency in developing modern Salesforce UI utilizing Lightning Web Components (LWC) and Aura Components

• Strong expertise in Sales Cloud features including Leads, Accounts, Contacts, Opportunities, Forecasting, and Activity Management

• Extensive experience with Service Cloud features such as Case Management, Service Console, Queues, Entitlements, Escalations, and Omni-Channel

• Capability to implement Salesforce automation using Flows, Validation Rules, Assignment Rules, Approval Processes, and Email Alerts

• Proficiency in designing and developing integrations using REST/SOAP APIs, Named Credentials, External Services, and middleware platforms

• Strong understanding of the Salesforce data model, relationships, and schema design

• Expertise in the Salesforce security model, including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy

• Ability to create and maintain technical documentation, design artifacts, and deployment notes

• Hands-on experience with Salesforce deployment and DevOps tools such as Copado, Change Sets, Git, Azure DevOps, or Jenkins

• Active participation in Agile/Scrum ceremonies including sprint planning, grooming, daily stand-ups, and retrospectives

• Experience in troubleshooting and resolving production issues while providing ongoing application support

• Strong analytical, debugging, and problem-solving abilities

• Excellent communication skills and the ability to work directly with business stakeholders

• Exposure to Experience Cloud, CTI integrations, Omni-Channel, or Einstein features

• Salesforce certifications such as Platform Developer I (preferred), Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant

• Familiarity with Salesforce automation testing tools or CI/CD pipelines

🏝️ Benefits

• Remote work options