Associate Specialist, Customer Support

This is a fully remote position, open to applicants in California.

📋 Description

• Maintain comprehensive knowledge of end-to-end operational processes in Customer Care, Customer Master Data, Pricing, and AR/Collections.

• Foster ongoing improvement by pinpointing systemic inefficiencies, promoting standardization of processes, and advocating for scalable solutions.

• Adhere to standard operating procedures (SOPs) and ensure compliance with established processes.

• Oversee and verify customer and operational data to facilitate accurate business execution.

• Utilize CC360 (Service Cloud) and Genesys for routine work tasks.

• Collaborate with internal teams such as Customer Care, Finance, Pricing, eCommerce, and Logistics.

• Assist in monitoring and updating established KPIs and reports.

• Identify potential opportunities for minor process enhancements or efficiency improvements.

⛳️ Requirements

• High School diploma or equivalent; a Bachelor’s degree is preferred.

• Minimum of 3 years of relevant experience in customer service, operations, or a related field.

• Strong attention to detail paired with excellent organizational skills.

• Basic problem-solving abilities and analytical skills.

• Effective communication and collaboration skills.

• Proficiency in Microsoft Excel (basic data management and reporting).

• Experience with CRM or customer service platforms (e.g., Service Cloud, Genesys) is preferred.

• Familiarity with customer data, billing, or operational workflows is preferred.

• A keen interest in data analytics, KPIs, and process improvement.

🏝️ Benefits

• Medical, dental, vision healthcare, and other insurance benefits (for employee and family).

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation days.

• Compassionate and sick leave.