Associate SOC Engineer

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Update customer work requests and adhere to operating procedures to execute MSS support tasks.

• Conduct health checks, manage reporting, acknowledge and assign work tickets, perform basic troubleshooting, and fulfill other requirements essential for MSS service health and operation.

• Contribute to the creation of knowledge bases and troubleshooting documentation.

• Acquire skills across various security products while collaborating closely with senior staff, Service Delivery, and clients.

• Maintain ongoing communication regarding status and ensure timely responses to MSS service tickets.

• Act as the primary responder for Cyber Operations client systems.

• Take responsibility for client configuration issues and monitor them until resolution.

• Serve as an escalation point for other Associate Engineers, offering guidance and mentoring.

• Provide recommendations on best practices for SIEM and Enterprise Security products.

• Deliver remote consulting services through interactive client sessions.

• Assist in the implementation of a variety of product vendors and technologies.

• Implement and configure software and appliance-based products in large enterprise environments.

• Develop and maintain content and reporting.

• Offer escalation support to Tier 1 and Tier 2 for Authorized Support Customers.

• Engage with customers and partners as needed.

• Conduct knowledge transfers to clients related to security and system configuration awareness.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's Degree in Information Systems, Security, or Networking, or an Associate’s degree in a related field with equivalent experience is mandatory.

• 2-4 years of experience in the relevant discipline is required.

• General knowledge of security, including IT knowledge, network troubleshooting, cloud certification, and additional IT experience.

• CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk, or MCSE certifications are preferred upon hire.

• CompTIA Security+ and/or Network+ certifications are preferred upon hire.

• Experience with internal and client ticketing and knowledge management systems for incident and problem tracking, such as ServiceNow, Jira, and Confluence.

• Practical knowledge and substantial experience with TCP/IP networking and network protocols, including a basic understanding of the OSI model.

• Familiarity with Linux and Windows operating systems.

• Understanding of server-grade applications, including DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and antivirus solutions.

• Training and experience with one or more non-SIEM network security products, such as SentinelOne, CrowdStrike, Carbon Black, and Cortex XDR.

• Professional experience in working with networks and network architecture.

• Strong presentation skills along with effective written and oral communication capabilities.

• Customer support experience is essential.

• A desire to expand knowledge in additional subject matter areas.

🏝️ Benefits

• A company dedicated to its inclusive values through our Employee Resource Groups.

• Emphasis on work/life balance.

• Access to professional training resources.

• Opportunities for creative problem-solving and engagement in unique, complex projects.

• Volunteer Opportunities; “Optiv Chips In” encourages employees to volunteer and connect with their teams and communities.

• The tools and technology required to work productively from home or remotely (where applicable).