Associate Sales Support Specialist – PST Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to outside sales professionals in maximizing revenue with current clients and prospective customers through both pre-sale and post-sale initiatives.

• Assist the wider Sales Excellence team alongside outside sales professionals.

• Create and maintain precise data in Salesforce.com, including accounts, opportunities, and contacts.

• Conduct conflict checks.

• Aid the sales team in submitting quotes through the internal system.

• Coordinate tasks for project managers.

• Collaborate with the forensics team and submit tickets via the internal system.

• Prepare litigation profiles for the sales team.

• Help address billing inquiries and issues.

• Create and submit straightforward cost estimates for clients.

• Manage the contracting process, which includes document generation from templates, submitting contracting requests, coordinating with both internal and external stakeholders, and supporting contract negotiations.

• Establish and ensure the proper setup of new projects within internal systems.

• Work together with sales, project management, collections, operations, and billing teams to guarantee the seamless delivery of services.

• Proactively spot opportunities to take on tasks that enable outside sales professionals to engage more with clients and prospects.

• Carry out other related duties as assigned.

⛳️ Requirements

• A BA or BS degree is required.

• Familiarity with CRM tools, such as Salesforce.com, is beneficial but not mandatory.

• Experience in supporting a sales team is advantageous but not obligatory.

• Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services for Fortune 1000 corporations and AM 200 law firms is a plus but not essential.

• Strong written communication skills are necessary.

• Excellent verbal communication skills to effectively address client needs are essential.

• Strong organizational skills are required.

• Attention to detail is crucial, including the ability to thoroughly quality-check work products.

• Ability to build trusted and enduring relationships with both external and internal clients and colleagues.

• Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel) is expected.

• Show a consistently high level of activity and be highly self-motivated.

• Ability to work independently as well as collaboratively within a team.

• Commitment to providing exceptional customer service is essential.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan with company match.

• Company-paid Life & AD&D insurance.

• Short and long-term disability coverage.

• Telemedicine services.

• Wellness plans.

• Flexible PTO program.

• Paid volunteer days.

• Annual bonus or incentive program.