Associate, Relationship Management

This is a fully remote position, open to applicants in Nebraska, +1 more state.

📋 Description

• Stay informed about the latest developments and trends relevant to your assigned territory and products, evaluating their impacts and collaborating with management to integrate new insights into both current and future solutions.

• Cultivate a comprehensive understanding of LFG's offerings, services, and operational framework to better identify and pursue sales growth opportunities.

• Execute and deliver routine tasks and projects within your designated areas of responsibility.

• Address customer inquiries, ensuring prompt resolutions and the delivery of exceptional customer service.

• Collaborate with subject matter experts, including Relationship Management Specialists, marketing, underwriting, IT, billing compliance, and legal teams, to resolve issues efficiently.

• Establish and nurture business relationships through effective communication via email, phone, and in-person interactions with both internal and external stakeholders in a customer-focused and professional manner.

• Recognize, propose, and advocate for process improvements and organizational initiatives that positively impact the team and enhance overall quality.

⛳️ Requirements

• A 4 Year/Bachelor's degree or equivalent work experience (4 years of experience may substitute for a Bachelor's degree).

• A minimum of 1 year of experience in relationship management that aligns directly with the specific responsibilities of this role.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Availability to work until 7 PM Central time / 5 PM Pacific time on a regular daily or weekly rotation.

🏝️ Benefits

• Well-defined career pathways and job levels, along with associated behaviors reflecting Lincoln's core values and leadership attributes.

• Opportunities for leadership development and virtual training.

• Paid time off (PTO) and parental leave.

• Competitive 401K plan and employee benefits.

• Access to free financial counseling, health coaching, and an employee assistance program.

• Tuition assistance program.

• Flexible work arrangements to suit your needs.

• Effective productivity tools and training resources.