Associate Principal, CX Application Strategy

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Serve as a strategic link between business objectives and AI functionalities.

• Develop AI-based customer experience strategies and provide guidance on pilot initiatives.

• Collaborate with Product, CCaaS, and Data & AI teams to create viable business cases.

• Discover technological and AI opportunities to improve customer experiences.

• Contribute insights to the CX Product roadmap.

• Convert technological architecture concepts into practical implementation plans.

• Remain informed about AI trends and motivate clients.

⛳️ Requirements

• 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering position.

• Expertise in contemporary contact center ecosystems.

• Strong comprehension of AI technologies.

• Capability to translate intricate AI concepts into business strategies.

• Exceptional verbal and written communication skills.

🏝️ Benefits

• Equal Opportunity Employer.

• Diverse and inclusive workplace.