Associate Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main point of contact for a portfolio of enterprise accounting and tax partners.

• Influence how firms implement and integrate Xero into their practices — transform opportunities within accounts.

• Develop business plans alongside partners and work closely with Enterprise Account owners.

• Participate in events and conduct workshops to ensure a healthy pipeline and ongoing account progression.

• Manage partner relationships through consultative engagement, including in-person meetings, virtual consultations, workshops, and events.

• Keep Salesforce CRM current and ensure account hygiene is maintained.

⛳️ Requirements

• Experience in customer success, account management, or a consultative sales role — preferably within the SaaS, fintech, or cloud software sectors.

• Demonstrated ability to manage a portfolio of strategic relationships, effectively balancing multiple partners and priorities without oversight.

• Excellent communication skills — confident in presenting to groups, conducting workshops, and leading engaging virtual consultations.

• Proficient with CRM platforms (Salesforce preferred) and contemporary business productivity tools, maintaining a tidy and organized approach to pipeline and account management.

• A consultative mindset — skilled in asking the right questions, actively listening, and customizing your approach to meet the specific needs of each partner.

• Familiarity with accounting, bookkeeping, or practice management workflows is advantageous — as is experience supporting multi-location businesses or enterprise clients.

🏝️ Benefits

• Meaningful travel

• Access to Xero's boost days

• In-person collaboration opportunities