Associate Manager, Portfolio Operations Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate and assist in cross-functional initiatives encompassing Operations, Strategy, Development, Security, and other departments.

• Utilize organizational tools and platforms to efficiently organize, communicate, and execute work tasks.

• Maintain proactive communication regarding task progress, deadlines, risks, and overall work visibility.

• Organize, attend, document, and share notes from cross-functional meetings.

• Assist in change management efforts through the development of training materials and the implementation of rollout and adoption activities.

• Oversee comprehensive large-scale feature launches, including pre-launch planning, stakeholder alignment, logistics, post-launch follow-up, Hypercare, and continuity efforts.

• Create or assist with reporting initiatives in project management and workforce management systems.

• Take ownership of assigned tasks, clarify project scope, establish timelines, and drive tasks to successful completion.

• Independently resolve issues and obstacles while providing effective solutions and recommendations.

• Coordinate logistics, materials, and communications for large-scale operational onsite programs.

⛳️ Requirements

• Bachelor’s degree preferred, or equivalent professional experience.

• 4+ years of experience in operations, project coordination, program management, or a related field.

• Exceptional organizational abilities and capacity to manage multiple workstreams effectively under pressure.

• Excellent written and verbal communication skills.

• Capability to absorb, synthesize, and convey large volumes of information to diverse audiences, including Leadership and Team Leads.

• Proactive communication with stakeholders, anticipating their needs, and ensuring thorough follow-through.

• Strong active listening, critical thinking, and creative problem-solving skills.

• Ability to navigate through ambiguity and adapt to changing situations.

• Functional proficiency with data and reporting, including interpreting reports, providing structured data inputs, and creating reporting views.

• Proficient in Microsoft Suite: Word, Excel, PowerPoint, Teams, and Outlook.

• Skilled in Atlassian Suite: Confluence and Jira.

• Ability to research and integrate emerging technologies to optimize operations and boost productivity.

• Capability to provide verification of legal right to work in the United States without company sponsorship.

• Experience with Figma and data visualization tools is a plus.

• Experience in supporting or facilitating trainings, workshops, or product rollouts is advantageous.

• Background in healthcare is a plus.

• Adaptability to thrive in a fast-paced, evolving environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work arrangements to promote work-life balance.