Associate Manager, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing project(s) that involve both internal and external resources in the design, development, and delivery of client solutions.

• Utilizing business experience and insights to identify strategic options and project approaches to address client inquiries.

• Actively mentoring, coaching, and sharing expertise with colleagues to enhance our capabilities in delivering exceptional solutions for clients.

• Acting as the primary point of contact for clients, managing the proposal preparation and modification process, while ensuring overall bid integrity.

• Following up with clients after project deliverables are completed to guarantee client satisfaction.

• Expanding knowledge of consulting methodologies and the pharmaceutical market through hands-on experience and training.

• Providing direction, advice, and intellectual leadership to clients and delivery teams by consistently participating in team meetings.

• Proactively identifying business development opportunities and coordinating follow-up actions.

• Offering high-level input while ensuring the creation of client records and presentations, delivering all or significant portions of findings to clients.

• Leading ad hoc workstreams on critical people-related matters, such as recruitment and learning and development.

• Ensuring effective communication throughout all stages of projects.

• Serving as the main point of contact for clients.

• Willingness to travel 15-50% of the time based on project assignments.

⛳️ Requirements

• Education: A Bachelor’s degree is required; a Master’s degree or MBA is preferred.

• Work Experience: A minimum of 4 years in Pharmaceuticals, Managed Markets Consulting, or Managed Markets agency experience, with extensive exposure to sales, managed care, marketing, and/or managed care analytics is essential.

• Demonstrated experience in Commercial Strategy, including leadership and influence within sizable, multi-disciplinary teams, understanding and assessing client needs, integrating them into deliverables, and ensuring the implementation of recommendations/results.

• Proven ability to develop credible relationships with senior-level managers and executives in the pharmaceutical and healthcare sectors.

🏝️ Benefits

• This position is also eligible for a discretionary annual bonus.

• Health insurance.

• Retirement savings benefits.

• Life insurance and disability benefits.

• Parental leave.

• Paid time off for sick leave and vacation.