Associate Manager, Business Applications

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Lead, mentor, and cultivate a team of Business and Platform Analysts.

• Oversee the complete incident response process by acting as the escalation lead.

• Execute and manage user acceptance testing (UAT).

• Diagnose and resolve intricate issues across Salesforce, mobile applications, CPQ systems, and integrations.

• Prioritize and carry out tasks related to incidents, enhancements, administrative duties, and production support.

• Engage in on-call rotation to restore services during critical incidents.

• Sustain and enhance documentation, standard operating procedures, and the knowledge base.

• Identify and implement process enhancements that boost delivery efficiency.

⛳️ Requirements

• Bachelor's degree.

• At least 6 years of experience supporting Salesforce or enterprise CRM platforms.

• Proficiency in incident management, system enhancements, and release cycles within enterprise applications.

• A minimum of 2 years of experience in people management or team leadership (Preferred).

• Experience in the medical-technology (med-tech) sector (Preferred).

• Background in supporting healthcare CRM systems integrated with mobile applications, such as CPQ, SAP, or ServiceMax (Preferred).

• Salesforce or a related platform certification (Preferred).

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Collaborative and supportive team environment.