Associate Director, Program Management – Neuromuscular

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and inspire a committed team of Case Managers.

• Oversee all elements of the Patient Support Center program operations.

• Develop robust partnerships with Central Operations functions.

• Work collaboratively with Performance, Quality, and Excellence (PQE).

• Organize coaching sessions, huddles, and other activities to enhance overall performance.

• Accountable for identifying and documenting adverse events.

⛳️ Requirements

• Bachelor’s Degree is required; an advanced degree is preferred (PharmD, RPh, PA, etc.).

• More than 5 years of experience in pharmaceutical, biotech, access/reimbursement, patient support center, or a related industry, with at least 2 years in people management or leadership roles.

• Over 3 years of experience with direct interaction with providers, caregivers, or patients.

• In-depth understanding of Case Management and Patient Access Services.

• Familiarity with privacy laws and regulations, including HIPAA and similar state laws.

• Excellent leadership, instructional, planning and organizational skills, along with strong capabilities in data analysis, decision-making, and problem-solving.

• Proficient in Microsoft Office applications and CRM systems (e.g., Salesforce).

🏝️ Benefits

• Sign-on bonus.

• Restricted stock units.

• Discretionary awards.

• Medical benefits.

• Financial benefits.

• Paid time off benefits.