Associate Director – Clinical Operations, Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the profitable expansion of the Healthcare Payer and Provider Optimization group.

• Oversee the creation and implementation of integrated programs focused on clinical, operational, and financial optimization for hospitals and health systems.

• Manage engagements with multiple workstreams in alignment with defined scope, timelines, and budgets.

• Collaborate with clients and Guidehouse specialty teams.

• Achieve measurable results in areas such as performance improvement, supply chain management, workforce and non-labor productivity, clinical operations, shared services, and revenue management.

• Provide top-tier consulting services to clients in the Healthcare Payer and Provider Practice.

• Offer industry knowledge and management consulting expertise throughout various engagements.

• Establish and nurture relationships with key client decision-makers.

• Identify critical issues and create tailored, practical solutions for clients.

• Ensure delivery assurance across engagements, maintaining quality, consistency, and alignment with stakeholders.

• Mentor and coach team members on client projects and account teams.

• Exhibit prominent leadership within both the account and the wider practice.

• Lead consulting initiatives to achieve contract objectives, project timelines, and executive expectations.

• Influence decision-makers and stakeholders effectively.

• Develop, monitor, and manage performance metrics across both clinical and non-clinical settings.

• Convert project outcomes into clear financial results across multiple concurrent initiatives.

• Present findings through written documentation, presentations, and client-ready deliverables.

⛳️ Requirements

• A Bachelor’s degree is required; a nursing or other clinical degree from an accredited institution is preferred.

• More than 7 years of experience in hospital operations is necessary.

• Extensive understanding of hospital and health system operations is essential.

• Capability to benchmark and analyze data for the redesign of operational processes, enhancing efficiency, and establishing standard practices.

• Proficiency in conducting research, interpreting analytical data, and formulating actionable recommendations.

• Familiarity with Microsoft Office is required.

• Experience in consulting with a focus on delivering complex, multi-site operational changes and clinical improvement programs under tight deadlines.

• Strong skills in client leadership and business development, including the ability to identify opportunities and sell additional work.

• Willingness to travel significantly (up to 75%) is mandatory.

• Excellent communication and relationship-building skills, adaptable across various client and organizational levels.

• Ability to establish, monitor, and manage performance metrics across both clinical and non-clinical operations.

• A strong quantitative focus is required.

• Familiarity with structured methodologies and robust project leadership.

• Advanced skills in Excel, Word, and PowerPoint are essential.

• Ability to independently create client-ready deliverables.

• Prior subject matter expertise or experience in a Project Management Office (PMO) is preferred.

• Strong writing and presentation abilities are essential.

• Industry thought leadership is preferred.

• Proven success in selling and delivering transformational solutions to large health systems.

• Self-motivated with a commitment to continuous learning.

• Ability to present findings to hospital executives and recommend actionable solutions.

• Strong interpersonal and collaborative skills with clinician-based departments and diverse stakeholders.

• Understanding of complex IT and technology-enabled healthcare solutions is necessary.

• Security clearance is not required.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach activities.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Flexible benefits package.

• Flexible work arrangements available.