Associate Director – Client & Delivery Excellence

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Delivering coaching, contributing to personal and departmental objectives, and facilitating staff training.

• Gaining a comprehensive understanding of client objectives and contracted deliverables, and effectively communicating these to the team.

• Building strong client relationships and ensuring open and transparent communication.

• Evaluating operational elements of programs, including automation and process enhancements.

• Monitoring, tracking, and reporting overall program outcomes in a timely manner.

⛳️ Requirements

• A completed four-year bachelor's degree in business or a related field is required.

• At least 5 years of experience in a leadership role within patient services.

• Minimum of 5 years of experience in one or more commercial areas: Sales, Operations, Product Management, or Strategic Account Management.

• Proficient computer skills; familiar with Microsoft Office applications.

• Capability to manage multiple projects and adapt to shifting priorities.

• Outstanding verbal and written communication and presentation skills to effectively share information with diverse audiences in a clear and actionable manner.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Professional development opportunities