Associate Customer Success Specialist – Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients in adopting and achieving satisfaction through essential product guidance, introductory training, and documentation of client interactions.

• Collaborate with the designated CSM/CSS to deliver services to clients.

• Offer support in navigating CDK systems.

• Conduct foundational product demonstrations and provide basic workflow instructions for end users.

• Steer customers towards recognized utilization benchmarks and industry best practices.

• Aid in conducting virtual and onsite client training sessions, scaled webinars, and creating reference materials.

• Record client interactions, action items, and outcomes in internal systems.

• Recognize routine obstacles and escalate them according to established procedures.

• Maintain a learning plan that encompasses CDK products, dealership workflows, and industry fundamentals.

• Emphasize how standard features and workflows align with client goals.

• Coordinate with internal teams to arrange sessions, gather resources, and prepare basic reports.

• Execute other related duties as assigned.

⛳️ Requirements

• Experience in the automotive industry is required.

• An associate’s degree or equivalent experience is necessary.

• Proficient knowledge of Microsoft Office tools for communication, reporting, and analysis.

• Excellent written and verbal communication skills.

• Strong sense of urgency; capable of de-escalating routine issues with empathy.

• Effective time management skills and reliable on-time completion of tasks.

• Customer service-oriented approach.

• Strong organizational and prioritization abilities; attention to detail in documentation.

• Capability to clearly articulate product fundamentals and standard workflows.

• Understanding of dealership operations or business process environments.

• Ability to work independently while receiving guidance from CSS/CSM and collaborate within a team.

• Comfortable working in a remote setting and willing to travel.

• Must be willing to travel up to 25% to dealership locations.

• Must reside near a major airport.

• Must be legally authorized to work in the United States without current or future employment-based visa sponsorship.

🏝️ Benefits

• Annual performance bonus.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.

• Reasonable accommodations for employees with disabilities, where applicable.