Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of diverse, global customers utilizing Conga for revenue operations.

• Conduct comprehensive adoption assessments.

• Collaborate with customers in strategic planning to enhance adoption.

• Lead initiatives for value realization, which includes aligning customer stakeholders and conducting roadmap evaluations.

• Ensure that Conga solutions are continuously refined and enhanced within customer environments.

• Foster customer advocacy by ensuring prompt resolution of technical issues through internal Conga partnerships.

• Serve as a facilitator, coach, consultant, and advocate for customers.

• Propel the adoption of Conga products and identify opportunities for expansion.

• Manage risk mitigation through collaboration with cross-functional teams.

• Enhance customer health and sentiment to facilitate successful and sustainable renewals.

• Coordinate cross-functional teams to achieve excellent customer results.

• Leverage data-driven insights to identify growth avenues and expedite value realization.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• 2–4 years of experience in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support).

• Consultative approach with the ability to establish trust and credibility.

• Excellent written, verbal, presentation, and project management abilities.

• Proficient in Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint).

• Capability to utilize AI for efficient work management.

• Ability to excel in fast-paced settings and handle multiple priorities with a structured, data-driven methodology.

• Demonstrated success in strengthening relationships and promoting long-term customer loyalty.

• Experience in engaging customers across various levels of involvement and adoption.

• Ability to drive product adoption, manage risks, and assist customers in realizing value.

• Skills in cross-functional collaboration.

• Data-driven mindset for identifying growth opportunities and accelerating value realization.

• Strong problem-solving skills, curiosity, creativity, and perseverance.

• Familiarity with SaaS/cloud solutions; experience with CLM, CPQ, Salesforce, or Conga is highly preferred.

• Willingness to travel approximately four times a year for quarterly Conga events and as needed for customer onsite meetings.

🏝️ Benefits

• Variable incentive pay component.

• Flexible work arrangements.

• Medical insurance coverage.

• Dental insurance benefits.

• Participation in quarterly Conga events.

• Commitment to equal employment opportunities.

• Provision of reasonable accommodations for disabilities.