Associate – Customer Success, Growth

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Identify and connect with prospective clients within our targeted sectors.

• Conduct thorough needs assessments to comprehend hiring challenges, urgency, decision-makers, budgets, and role expectations.

• Oversee all client interactions, follow-ups, pipeline updates, and reporting via CRM.

• Foster strong relationships with both new and existing clients.

• Collaborate with our recruitment teams to ensure a seamless handover and delivery process.

• Maintain accurate CRM records, including call notes, activity updates, and opportunity progress.

• Assist in client presentations, proposals, and commercial discussions.

• Monitor pipeline activity, closures, client engagement, and performance metrics.

• Adhere to Black & Grey HR’s established processes, SLAs, and service standards.

⛳️ Requirements

• 3 to 5 years of experience in customer success, client acquisition, business development, account management, recruitment, or consulting.

• Strong capability to perform client needs assessments.

• Practical experience with CRM systems, preferably Zoho CRM.

• Excellent communication and questioning abilities.

• Strong discipline in follow-up activities.

• Consultative sales approach.

• Capacity to work independently in a remote environment.

• An individual who values systems, data integrity, and accountability.

🏝️ Benefits

• Hybrid or fully remote working environment.

• Exposure to clients from the UAE, GCC, and international markets.

• Structured CRM-driven working model.

• Opportunity for growth within a rapidly advancing recruitment and talent advisory firm.

• Performance-oriented culture that emphasizes clear ownership and visibility.