Associate Contract Manager – Renewal Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identify health risks of customers within your installation base, focusing on usage, adoption, and friction throughout their journey.

• Take ownership of the renewal process from early risk identification to contract execution, ensuring clarity, accuracy, and timeliness.

• Lead discussions related to renewals and commercial matters, including negotiation and documentation of results.

• Communicate with customers via email, phone, and virtual meetings, maintaining a clear and outcome-driven approach.

• Assist customers in understanding how HubSpot's usage, configuration, and contract terms align with their business objectives.

• Diagnose customer issues and provide structured, actionable recommendations to enhance adoption and value realization.

• Collaborate with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate concerns and ensure resolution follow-up.

• Utilize HubSpot tools, systems, and AI-driven workflows to effectively manage a high-volume portfolio.

• Keep accurate records of customer health indicators, engagement history, and renewal readiness data within HubSpot systems.

⛳️ Requirements

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or a similar customer-facing SaaS position.

• Confidence in leading customer discussions related to renewals, negotiations, or complex subjects.

• Capability to identify customer goals and challenges, providing clear and structured recommendations.

• Excellent written and verbal communication skills, particularly concerning renewals and contract discussions.

• Proficient in managing multiple customer interactions in a fast-paced, high-volume environment.

• Comfort in interpreting usage, adoption, and customer health metrics to inform prioritization.

• Ability to quickly learn software and guide customers toward successful product adoption.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work environment with remote options.

• Professional development opportunities and training.

• Generous paid time off and holiday schedule.