Catering & Convention Services Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee accounts to ensure guest satisfaction while pursuing both past and new business to meet or surpass all revenue targets.

• Tasked with acquiring new group sales accounts and nurturing relationships with current accounts.

• Engage with new and existing accounts to achieve and exceed revenue objectives through prospecting, outside sales activities, site inspections, and written correspondence.

• Meet or surpass sales goals related to sales transactions and lead closure rates.

• Optimize revenue by promoting all aspects of the hotel, both verbally and in writing, to previous, current, and prospective clients.

• Manage account specifics to ensure all relevant details of solicitation and closure are thoroughly documented.

• Coordinate the involvement of various departments in servicing accounts.

• Respond promptly and efficiently to incoming lead inquiries to secure new business within established timeframes.

• Accurately detail banquet and catering events in proposals, contracts, and sales systems.

• Provide overall guidance, coordination, and continuous assessment of operations.

• Monitor group room blocks and pick-up rates, generating detailed resumes for operational departments.

• Create and deliver compelling verbal sales presentations to potential clients.

• Prepare relevant information, meet with, and entertain clients as warranted by potential business from those accounts.

• Communicate clearly, both verbally and in writing, to provide explicit direction to all hotel departments to ensure high-quality service for customers.

• Adhere to attendance policies and maintain regular availability for work.

• Draft correspondence for customers, maintain internal booking reports, and manage files appropriately.

• Participate in daily business review meetings, pre-convention meetings, training sessions, and other sales-related gatherings as necessary.

• Attend trade shows, community events, and industry meetings.

• Stay informed about market trends, competition, and key customers of the hotel.

⛳️ Requirements

• High school diploma or equivalent education is required.

• A Bachelor's degree is preferred.

• At least 1 year of previous sales experience is preferred.

• Essential prior experience in hospitality, specifically in event detailing.

• Must have experience with hotels and resorts of various sizes and tiers.

• Flexibility regarding work location and travel is necessary.

• Proficient understanding of multiple brands and hotel sales systems (e.g., Delphi FDC, CiTy).

• Must possess computer skills, including but not limited to Microsoft Word, Excel, and Delphi.

• Knowledge of sales techniques, revenue management, staff training, and peer motivation.

• Familiarity with hotel features, benefits, and competing hotels in the market.

• Ability to implement appropriate action plans.

• Understanding of hotel operations, including marketing strategies, safety and security programs, personnel relations, business plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-term planning.

• Leadership skills to inspire and develop staff while ensuring goal achievement.

• Capable of setting priorities, planning, organizing, and delegating tasks effectively.

🏝️ Benefits

• Competitive medical and dental programs through Anthem Blue Cross Blue Shield.

• Vision insurance options via EyeMed.

• Vacation, sick leave, and holiday programs.

• Pet insurance provided through the ASPCA.

• 401(k) savings plan with matching contributions.

• Discounts available through 'YouDecide' and hotel room discount programs.